Pitsmanners

Refund policy

For Non-Quality Problem:

For non-quality issues, we provide "30 Days No Reason Return/Exchange" after receiving the goods.
That is, if you simply do not like it you can return freely. In this condition, the buyer bears the shipping when returning to our address.

You will need to provide us with the shipping order number, and customer service will contact you for a refund after we have received the item in our warehouse and confirmed that it does not affect the second sale.


For goods received more than 30 days, we do not provide “No Reason Return/Exchange”, if the product quality problems, you can contact us promptly.


For Quality Problem or Our Fault Caused Problem:
Firstly, you need to submit to us evidence, pictures, and images of the product in question. This will be processed by our secondary team.
Secondly, Returned products must be sent back to our warehouse, where we will be signed off and submitted to our After-sales team for processing.

Return address: 19925 Stevens Creek Blvd #100, Cupertino, CA 95014, United States

If you want to exchange the product, our team will take care of it for you as soon as we confirm the evidence you have submitted.
Please don't forget to provide the below information in the email:

1. Order number(e.g. #1001)

2. Evidence pictures and video to shown faulty items

 

Return Method Meet Conditions Refund Value Refund Handling Time
For No Reasons Within 30 days after receipt of the goods, and the goods are intact without damage and traces of use. 100% + Self-pay shipping 1 to 3 business days after your goods are shipped.
For All Quality Problem The goods are completely damaged and cannot be used. 100% 1 to 3 business days no need to return goods.
For Part Quality Problem Part of the product is damaged, such as minor problems such as wear and tear, or parts are damaged. 100% of damaged part. 1 to 3 business days no need to return goods.
All Problem Product Return The goods are completely damaged and cannot be used. 100% + Shipping costs 1 to 3 business days after your goods are shipped.
Part Problem Product Return Part of the product is damaged, such as minor problems such as wear and tear, or parts are damaged. 100% of damaged part + Shipping costs  1 to 3 business days after your goods are shipped
Due to the High Demand, we can Keep the Reserve Only for 15:00
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